All cleaners are interviewed in person, and we carry out thorough checks, including verification of identity, the right to work in the UK, proof of address, and references. Each cleaner must also pass a practical skills test and complete an induction supervised by a member of our team.

We have a different approach for one-off services and regular services. For one-off services, all cleaning solutions are included, and we can also provide equipment for a surcharge. Our regular domestic cleaners use public transport and are unable to carry equipment. Therefore, we ask clients to provide cleaning tools (such as a vacuum, mop, and bucket) and cleaning materials.

We require at least two working days’ notice to cancel or reschedule a one-off session and one working day’s notice for a regular session.

For one-off bookings, we require full payment two working days prior to the service. For regular services, we currently do not offer the option to pay the full amount to the company. To keep administrative costs low and provide better compensation to our cleaners, payments are made directly to the cleaner after each session. This arrangement ensures they receive immediate payment, which is greatly appreciated.

You do not have to be at home during a one-off cleaning session. However, if you wish to stay at home during a deep cleaning session, you may do so. For end-of-tenancy cleaning, the property should be empty. For regular domestic services, it is helpful if you are at home for the first session to show the cleaner around, explain your preferences, and indicate where you keep your cleaning materials. For future sessions, it is completely up to you — many clients choose to provide keys, while others prefer to be at home. If you remain at home during the cleaning, we kindly ask that you avoid following the cleaner around and maintain a respectful distance while they work.

Our insurance covers any damage to your property caused by the cleaner, theft by the cleaner, key and lock replacement, and personal injury to the cleaner.

For one-off services, as a client-oriented company, we offer a 72-hour Client Satisfaction Guarantee. If you are not satisfied, please contact us within 72 hours by email or phone and provide photos of any missed areas. We will then arrange a partial re-clean at the property. Please note that we do not offer refunds. For regular services, we will ask for detailed feedback and offer you a different cleaner going forward, based on your comments. We will match the cleaner’s skills to your specific requirements.

Yes, we offer eco-friendly cleaning services. If this is your preference, please specify it in the “Any specific instructions?” section when booking. For one-off services, we will instruct our cleaners to bring and use eco-friendly cleaning products wherever possible. This type of cleaning is especially recommended for pre-baby deep cleans, where extra care is taken to use non-toxic, baby-safe products throughout the property. For regular services, please provide the cleaner with eco-friendly products and any specific instructions.

While we do not offer standalone one-off sessions for standard domestic cleaning, your first regular cleaning session acts as a trial. We will request your feedback after the first visit. If you are not satisfied for any reason, please share your feedback with us, and we will assign a different cleaner whose skills better match your requirements.